Open letters to Century Village Management
Master Management
All week, the week of Oct. 12, we were advised that the water throughout the village would be [turned] off on Friday, Oct. 16, from 7:30 a.m. to about 6 p.m. The City of Deerfield Beach was involved [in] this having something to do with the water valves. So, we made sure that we had water in our apartments for drinking and large pots of water to use to flush our toilets. Everything in the village was closed — the clubhouse, the pools and the restaurant. Well, along came Friday morning, Oct. 16, and the water was not turned off. I called the city water department about 10 a.m. and was told that Master Management had cancelled the work the day before.
The same way you notified us about the water being turned off, you could have advised us of the cancellation by email. It is a means of instant communication and could have been done it at the same time that you notified the city that the work had been cancelled—not at 11:30 a.m. on Friday when we had already had our days ruined but knew that the work had to be done. Who do you think you are, your own private Caliphate? How dare you treat us as if we are nothing more than your serfs? It is really time that each and every one of you was replaced.
Bay Management
You are a million dollar business that operates like a 1930s candy store.
The elevator in the [Century Village] clubhouse was not operative on Saturday or Sunday, Oct. 17 and 18. I know that the service contract is 24/7, but since no one from Bay Management was in the clubhouse over the weekend, and the people in the staff office know nothing, nothing was done.
It would have been nice to go to the dance on Saturday night or the show on Sunday, but since there was no elevator, those of us who could not manage the stairs were out of luck.
I am darn sure that if this had happened during the season, the people in the staff office would have known what to do immediately. I ask what kind of candy store are you running? You can make all the excuses you want to as far as why nothing was done. Makes no difference. You were wrong.
Roberta Shapiro
Deerfield Beach